Returns Policy

Returns & Exchanges

Please read our returns and exchanges policy carefully before placing your order.

 

Returns
You may return eligible items within 7 days of receiving your order.
To qualify for a return, items must:
- Be unworn, unwashed and unused.
- Have all original tags attached and intact. 
- Be returned in their original packaging where possible.
- Be free from perfume, makeup, deodorant, stains, pet hair or any other signs of wear.
Items that do not meet these conditions may be returned to you.

Please note any sale items cannot be returned. 

All returned items are carefully inspected upon receipt. If a returned item does not meet our return conditions, we reserve the right to decline the return and no refund will be issued. The customer will be responsible for arranging and covering cost of collection. 

 

How to Return
Email us at aarasupport@gmail.com

Include:

• Your order number
• Your full name
• The reason for your return  
• Proof of intact labels

 

Once we've reviewed your request, we'll provide you with instructions on how to return your item.

Please note that returns must be authorised before being sent back. If you return an item without contacting us first, we may be unable to process your return and the item may be sent back to you.

 

Exchanges
If you require a different size, please place a new order. This will generate a new order number. 

Faulty Items
If you receive an item that is faulty or incorrect, please contact us within 48 hours of delivery with your order number and clear photographs. We will resolve the issue as quickly as possible.

Returns Shipping
Customers are responsible for the cost of returning items unless the item is faulty or we have made an error with your order.                                                                                      

It is your responsibility to ensure that your parcel reaches us safely. We strongly recommend using a tracked postal service and obtaining proof of postage, as AARA cannot be held responsible for items lost or damaged in transit.

 

If an order is returned back to us by the courier service, the customer is responsible for re-shipping costs. 

Refunds
Once your return has been received and inspected, your refund will be processed to your original payment method within 5–10 working days.
Original shipping charges are non-refundable.